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Introduction

Formbricks Hub

Standalone, open-source Feedback Record Hub built for analytics and direct API access.

Formbricks Hub collects feedback from surveys, reviews, support tools, and product workflows into one self-hostable service. It gives teams a clean REST API, a BI-friendly PostgreSQL model, and real-time integrations without forcing feedback data through a closed analytics stack.

Start quickstartOpen API reference
Open sourceRun it yourselfHub ships as a Go service with PostgreSQL and a worker.
SQL-firstAnalyze without ETLOne row per feedback field keeps dashboards straightforward.
API-firstBuild on a stable contractUse the generated reference docs and OpenAPI-backed endpoints.

What Hub Is For

Section titled “What Hub Is For”

Hub is the place where operational feedback becomes queryable product data. Send NPS scores, survey answers, app reviews, support ratings, and other feedback events into a single service, then serve that data to BI tools, internal workflows, or customer-facing experiences.

Centralize feedback records

Normalize survey responses, app-store reviews, support feedback, and custom product signals into one table-shaped model.

Power analytics dashboards

Connect Apache Superset, Power BI, Tableau, Looker, Snowflake, or direct SQL clients without building a separate pipeline first.

Automate feedback workflows

Use webhooks and the API to route new feedback records into downstream tools, alerts, and internal systems.

How It Fits Together

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1
Collect

Send feedback records from surveys, apps, support systems, imports, or your own services through the Hub API.

2
Store

Hub writes each response field as a validated PostgreSQL record with tenant, source, field, value, and metadata columns.

3
Use

Query feedback directly, build BI dashboards, trigger webhooks, or read records back through the API.

Built In

Section titled “Built In”
Feedback sources Hub can model
  • Survey responses from your app or website
  • NPS, CSAT, CES, ratings, and open text feedback
  • App Store, Google Play, Trustpilot, and other review platforms
  • Support ticket feedback from tools like Intercom or Zendesk
  • Custom product events and operational feedback signals
Places Hub data can go
  • Apache Superset dashboards
  • Power BI, Tableau, Looker, Snowflake, and direct SQL clients
  • Internal tools and customer-facing reporting surfaces
  • Webhook-driven automation and alerting workflows

Start Here

Section titled “Start Here”

Community & Support

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