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Introduction

Formbricks Hub

Standalone, fully open-source Feedback Record Hub built for analytics.

What is it?

Section titled “What is it?”

Hub is an open-source, self-hostable microservice for collecting and serving feedback records: survey responses, NPS scores, product reviews, support feedback, and more. Built entirely in Go for performance and simplicity.

Why should you use Hub?

Section titled “Why should you use Hub?”
  • High performance: Go-powered microservice handles high write volume
  • Analytics-ready: Plug-and-play integrations for Apache Superset, Power BI, Tableau, Looker, Snowflake, and more
  • Self-hostable: Run in a single Docker container with PostgreSQL
  • Developer-friendly: OpenAPI spec and clean REST API
  • Multi-tenant: Built-in support for tenant isolation
  • Fully open-source: The full Hub is and will be available open-source

Why are we building the Hub?

Section titled “Why are we building the Hub?”

We, like you, are passionate about living enjoyable lives. And we, like you, live in organized, highly structured societies where organizations shape the experiences we have day-to-day: taking public transport, going to the gym, seeing the doctor, purchasing something, etc. Behind each of these experiences sits an organization that tries to provide you with the best possible experience, and more often than not, simply fails to do so.

We do not think they fail because they do not try hard enough or are incapable, quite the opposite: over the years, we have seen from the inside that many want to do better and try to make your life better, but they are stuck with closed, scattered systems and a lot of “we have always done it like that” and “we do not have money for that” from their bosses.

The Hub is a cornerstone of our work at Formbricks to help alleviate that burden and, ultimately, make your life better.

We are engineers, not consultants, and we bring open-source tooling to the table. We work closely with organizations and consultants to get them implemented and improve experiences. The past few years have been fun and challenging and we now understand one thing: 10 organizations do Experience Management in 10 different ways. It does not really work to force-feed them this new way of gathering data, that new tool to see their data in, another approach to convince your peers to now actually make decisions based on experience data. It is simply too costly to set up and too complicated to weave into existing processes and workflows.

This is where the Hub comes in: it is free, it is simple, and, most importantly, it is built for the people who have to carry a lot of the burden around wrestling with feedback data: software engineers.

Use Cases

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Centralize Feedback Data

Collect feedback records from multiple sources into one unified data hub:

  • Survey responses from your app or website
  • App Store and Google Play reviews
  • Trustpilot and other review platforms
  • Support ticket feedback (Intercom, Zendesk)
  • Social media sentiment
Power Analytics Dashboards

Hub’s schema is optimized for direct SQL queries and BI tool integration:

  • Connect Apache Superset for real-time dashboards
  • Build Power BI or Tableau reports without complex ETL
  • Export to Snowflake or Redshift for data warehousing
  • Perform time-series analysis on feedback trends

Coming Soon

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Community & Support

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